Recently, the Managing Directors of Kaymu, Sefik Bagdadioglu, has identified that trust is the greatest challenge facing e-commerce in Nigeria, which was noted at the Fireside Chat held by iDea Nigeria, a Lagos-based incubator and accelerator for techpreneurs in Nigeria on Friday October 23rd 2015.
According to Kaymu's MD, Sefik, the issue of trust is prevalent everywhere in the world and companies need to come up with ways to earn the confidence and loyalty of their stakeholders. At Kaymu we are passionate about building and maintaining trust within our online community as such we provide cash on delivery as well as online payment solutions through Kaymu Safepay, which serves as an escrow service.
"We are constantly seeking ways to expand Kaymu in the e-commerce eco-system while impacting on peoples lives daily. One of the ways is by removing the distinction between online and offline. We have launched the Kaymu Village within communities, a physical location which accelerates interaction between buyers and sellers. We want to build inspiring stories, like that of Chioma Agha, one of the sellers on our platform who was selected to meet with Barack Obama and so we have created the Entrepreneurs Club which provides a platform for sellers and entrepreneurs to exchange ideas", Bagdadioglu added.
Obi Ejimofo, Managing Director of real-estate marketplace Lamudi.com.ng, opined that the only way to build trust is through consistency. The challenge is to continue to innovate. "At Lamudi we are constantly evaluating ourselves to improve the quality of our agents, our response time, customer feedback and so on. As a result we came up with the Dial4Home, a hotline which enables people speak directly to an operator who will guide them through their property search and more recently the mortgage calculator which calculates the mortgage cost on each property you buy on Lamudi.”
Meanwhile, the event was hosted to connect startup founders in the Nigerian tech eco-system with AIG leadership for the purpose of sharing knowledge, business showcase, product feedback and co-creation.